Difference between revisions of "Updating your Portsdown Software"
(Created page with "You can update your Portsdown software to the latest version by entering the Console Menu, selecting "System Setup" and then selecting "Update". The software will check the l...") |
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The software will check the latest version available against your current version and then give you the option to update. At the end of the update it will ask you to reboot; if it does not ask you to reboot, you have a failed update and you should copy the last page of messages on the screen and post the on the Forum requesting help. | The software will check the latest version available against your current version and then give you the option to update. At the end of the update it will ask you to reboot; if it does not ask you to reboot, you have a failed update and you should copy the last page of messages on the screen and post the on the Forum requesting help. | ||
| − | * | + | * '''Troubleshooting''' |
A number of users have had problems with the update process. It has some basic diagnostics built in; 4 failure modes have been reported so far: | A number of users have had problems with the update process. It has some basic diagnostics built in; 4 failure modes have been reported so far: | ||
| − | Unable to connect to the internet | + | * '''Unable to connect to the internet''' |
| − | If you get the message "Unable to connect to the internet" it means that your RPi has tried to check the latest version online and failed to get a valid response. It has then checked whether it can contact Google's servers and also failed. You should check the internet connection for the RPi. Start by confirming the connection of other computers on the same network; if they can see Google.com, you will need to try to diagnose the problem on the RPi from the Linux Command Line. More details to follow. | + | If you get the message "Unable to connect to the internet" it means that your RPi has tried to check the latest version online and failed to get a valid response. It has then checked whether it can contact Google's servers and also failed. You should check the internet connection for the RPi. Start by confirming the connection of other computers on the same network; if they can see Google.com, check that your RPi only has one network connection (wired or wireless) and that that is a connection directly to your router or internet connection device. DO NOT try to connect the RPi to the internet through another computer unless you are totally confident in your abilities. You will then need to try to diagnose the problem on the RPi from the Linux Command Line. More details to follow. |
| − | Unable to connect to GitHub to check the latest version | + | * '''Unable to connect to GitHub to check the latest version''' |
If you get the message "Unable to connect to GitHub to check the latest version. There is a working internet connection, but GitHub is not responding or being blocked" it means that your has tried to check the latest version online, but failed to get a valid response. It has checked and succeeded with a connection to google.com. The page that it is trying to contact on GitHub is https://raw.githubusercontent.com/BritishAmateurTelevisionClub/rpidatv/master/scripts/latest_version.txt ; you should first try get to this page on another computer on the same network. | If you get the message "Unable to connect to GitHub to check the latest version. There is a working internet connection, but GitHub is not responding or being blocked" it means that your has tried to check the latest version online, but failed to get a valid response. It has checked and succeeded with a connection to google.com. The page that it is trying to contact on GitHub is https://raw.githubusercontent.com/BritishAmateurTelevisionClub/rpidatv/master/scripts/latest_version.txt ; you should first try get to this page on another computer on the same network. | ||
| + | |||
| + | * '''No reboot''' | ||
| + | |||
| + | * '''Lost Settings on Reboot''' | ||
| + | |||
More to follow.... | More to follow.... | ||
Revision as of 09:53, 22 April 2017
You can update your Portsdown software to the latest version by entering the Console Menu, selecting "System Setup" and then selecting "Update".
The software will check the latest version available against your current version and then give you the option to update. At the end of the update it will ask you to reboot; if it does not ask you to reboot, you have a failed update and you should copy the last page of messages on the screen and post the on the Forum requesting help.
- Troubleshooting
A number of users have had problems with the update process. It has some basic diagnostics built in; 4 failure modes have been reported so far:
- Unable to connect to the internet
If you get the message "Unable to connect to the internet" it means that your RPi has tried to check the latest version online and failed to get a valid response. It has then checked whether it can contact Google's servers and also failed. You should check the internet connection for the RPi. Start by confirming the connection of other computers on the same network; if they can see Google.com, check that your RPi only has one network connection (wired or wireless) and that that is a connection directly to your router or internet connection device. DO NOT try to connect the RPi to the internet through another computer unless you are totally confident in your abilities. You will then need to try to diagnose the problem on the RPi from the Linux Command Line. More details to follow.
- Unable to connect to GitHub to check the latest version
If you get the message "Unable to connect to GitHub to check the latest version. There is a working internet connection, but GitHub is not responding or being blocked" it means that your has tried to check the latest version online, but failed to get a valid response. It has checked and succeeded with a connection to google.com. The page that it is trying to contact on GitHub is https://raw.githubusercontent.com/BritishAmateurTelevisionClub/rpidatv/master/scripts/latest_version.txt ; you should first try get to this page on another computer on the same network.
- No reboot
- Lost Settings on Reboot
More to follow....